zetbuz Terms and Conditions

These Terms and Conditions ("Terms") form a legally binding agreement governing use of the zetbuz platform ("Platform" or "Website"). These Terms apply between zetbuz ("we", "us") and any person who visits or uses the website ("User", "you").

By accessing the zetbuz website, registering an account, or using any service, you are considered to have fully read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using our platform.

The key terms used in these Terms are defined as follows:

• "zetbuz" — The company operating this platform and its affiliated entities.
• "Account" — A user's registered personal account on zetbuz.
• "Service" — All online gaming, sports betting, and related features provided by zetbuz.
• "Bonus" — Promotional credits or rewards granted by zetbuz under specific conditions.
• "Wagering Requirement" — The amount that must be wagered before bonus funds can be withdrawn.
• "Deposit" — The amount of money added to an account by a user.
• "Withdrawal" — A transfer of funds from an account to the user's own payment method.
• "Fraudulent Activity" — Any dishonest, illegal, or intentional action aimed at harming the system.

3.1 Age Limit and Eligibility

To open an account and use services on zetbuz, you must be at least 21 years of age. By accessing the platform, you confirm that you meet this age requirement. zetbuz may request identity documents or other required paperwork for age verification at any time.

• Each individual may open only one account.
• Creating multiple accounts from the same household or the same IP address is prohibited.
• All information provided at registration must be complete, truthful, and accurate.
• An account is strictly personal and may not be used for the benefit of a third party.

3.2 Account Security

It is your responsibility to keep your account login details (username and password) confidential. Do not share this information with any third party. You are responsible for all activity carried out through your account.

If you suspect unauthorized access to your account or a security breach, contact us immediately via our 24/7 live chat or send an email to [email protected].

3.3 Account Verification

zetbuz may request identity verification at any time. The following documents may be required for verification:

• A copy of your National ID (NID) or passport.
• Proof of ownership of your mobile banking account.
• Proof of current address (utility bill or bank statement).

zetbuz reserves the right to hold withdrawals until verification is complete.

4.1 Deposit Terms

The following mobile banking methods may be used to deposit on zetbuz: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳500.

Deposit funds must come only from your own mobile banking account. Deposits through a third party are prohibited.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. Standard withdrawal processing time is 15 minutes to 2 hours. Withdrawals will only be processed to the same payment method used for the deposit.

• Account verification may be required before a withdrawal can be processed.
• A withdrawal request may be on hold if an active bonus wagering requirement has not been met.
• Withdrawal requests may be held for review if fraudulent activity is suspected.
• The withdrawal amount must come from real money (not bonus funds) unless the wagering requirement has been met.

5.1 Welcome Bonus

zetbuz offers new members a 100% bonus on their first deposit, up to ৳10,000. For example: deposit ৳1,000 and receive ৳1,000 in bonus, giving a total balance of ৳2,000.

Terms for claiming the bonus:

• The welcome bonus can only be received once per account.
• There may be a specific time limit for claiming the bonus, which will be stated on the promotions page.
• If you withdraw before meeting the wagering requirement for the bonus, the bonus will be cancelled.
• Bonus wagering may not be counted at the same rate across all games.

5.2 VIP Program

The zetbuz VIP program has three tiers. Details for each tier are as follows:

Advancement to a higher VIP tier depends on your activity and participation on the platform. zetbuz reserves the right to change or modify VIP benefits at any time.

5.3 General Bonus Rules

• Multiple bonuses cannot be active at the same time unless explicitly permitted.
• Any fraudulent behavior for the purpose of obtaining bonuses may result in account cancellation.
• zetbuz reserves the right to change, suspend, or cancel any bonus offer at any time.
• Bonus funds can never be converted to cash; they only become withdrawable after the wagering requirement is met.

6.1 Permitted Use

When using zetbuz, you must follow these rules:

• The platform must be used for personal entertainment purposes only.
• Games must be played honestly and fairly — exploiting software bugs or technical errors is prohibited.
• The use of automated software, bots, or scripts is strictly prohibited.
• Harassing or abusive behavior toward other users is not permitted.

6.2 Prohibited Activities

The following activities are strictly prohibited and may result in immediate account termination:

• Operating multiple accounts under the same person's name.
• Registering with false or misleading information.
• Using the platform for money laundering or any illegal financial activity.
• Coordinated betting or collusion for the purpose of bonus fraud.
• Attempting to breach the platform's security systems.
• Using professional gaming software or algorithmic assistance.

7.1 Fair Play

zetbuz believes in fair play. All our games are operated using Random Number Generator (RNG) technology, which ensures the impartiality of results. No game outcome is predetermined, and every round is independent and unbiased.

7.2 Technical Issues

If a game result is voided due to a technical error or disconnection, zetbuz will make a decision accordingly. If a game remains incomplete due to a server error, the bet amount will generally be refunded.

• zetbuz is not responsible for issues with a user's internet connection.
• In cases of technical error, zetbuz's decision will be considered final.
• Any dispute related to a game must be reported via live chat within 24 hours.

7.3 Jackpots and Large Wins

For wins of a significant amount, zetbuz reserves the right to carry out identity verification and source verification. Withdrawals may be held until this process is complete.

zetbuz treats responsible gaming as its highest priority. Gaming is a recreational activity and should never be seen as a source of income. We provide the following features to protect users:

• Deposit Limit Setting: The ability to set daily, weekly, or monthly deposit limits.
• Self-Exclusion: The ability to keep your account closed for a set period.
• Reality Check: Notifications at regular intervals showing how long you have been playing.
• Support: 24/7 live chat for advice on problem gaming.

For more information, visit our Responsible Gaming page.

zetbuz takes the protection of users' personal information very seriously. Information you provide is used only for the purpose of delivering platform services. It is not sold to third parties.

To learn more about how data is collected, stored, and used, read our Privacy Policy.

• All data is protected by SSL encryption.
• Payment information is processed through a secure gateway.
• Information may be provided to authorities when required by law.

10.1 Right to Modify Services

zetbuz reserves the right to change, suspend, or discontinue its services at any time without prior notice. This includes adding new games, removing old games, changing promotions, and making technical upgrades.

10.2 Right to Close an Account

zetbuz reserves the right to close or suspend an account without notice in the following cases:

• If any clause of these terms and conditions is violated.
• If there is suspicion of fraudulent or illegal activity.
• If evidence of false identity or information is found.
• In cases of money laundering or suspicious financial activity.
• On the order of a court or law enforcement agency.

If an account is closed for a valid reason, any remaining real funds (excluding bonuses) will be returned within 30 business days.

10.3 Account Closure by the User

You can request to close your account at any time by contacting us via live chat or at [email protected]. All pending withdrawals must be completed before the account is closed.

To the maximum extent permitted by law, zetbuz will not accept responsibility for the following:

• Any financial loss resulting from a user's gaming activity.
• Any loss caused by inability to access the platform.
• Any loss caused by the actions of a third party.
• Any loss caused by a user disclosing their own account information.
• If a game is interrupted due to internet connection or device issues.

zetbuz reserves the right to amend or update these terms and conditions at any time. For significant changes, we will post a notice on the platform or inform you via your registered email.

Continued use of the platform after updated terms are published will be considered your acceptance of the new terms. You are therefore advised to visit this page regularly.

The applicable law and jurisdiction for the interpretation and enforcement of these terms and conditions will be determined by zetbuz. Any dispute will first be attempted to be resolved through direct discussion.

Dispute Resolution Process

1. First, raise the matter through 24/7 live chat.
2. If it is not resolved via live chat, send a detailed complaint to [email protected].
3. Our support team will review the matter and respond within 3 business days.
4. For complex disputes, it may take up to 7 business days.

If you have any questions or need clarification about these terms and conditions, please contact us:

• Live Chat: Support available in Bengali 24/7
• Email: [email protected]

We are always ready to resolve your complaints or questions as quickly as possible. To learn more about responsible gaming, visit this page, and to learn more about us, see our About Us page.