zetbuz Privacy Policy
Your personal information at zetbuz is stored with the highest level of security. This policy explains what information is collected, why it is collected, and how it is kept safe.
zetbuz ("we", "our") places the highest importance on the privacy of its users. This privacy policy describes what types of personal information we collect when you use our website zetbuz.cam, how that information is used, who it may be shared with, and what measures we take to protect your information. By using our platform, you are considered to have agreed to the terms of this policy. Please read this policy carefully.
Scope of Information Collection
We may collect the types of information described below for the purpose of providing our services. This information is collected directly from you or automatically from your device and browser.
1.1 Registration and Account Information
The information you provide when creating an account includes:
- Full name and date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
- Preferred currency and language
1.2 Financial Transaction Information
The following information may be collected during deposits and withdrawals:
- bKash, Nagad, Rocket or Upay account number (partial)
- Transaction amount and date
- Transaction reference ID
1.3 Automatically Collected Technical Information
When you visit our website, the following information may be recorded automatically:
- IP address and approximate location
- Browser type and version
- Device type and operating system
- Which pages were viewed on the site and how long was spent on them
- Information obtained from cookies and similar tracking technologies
Purpose of Information Use
The collected information is used for the following purposes:
- To create, verify, and manage accounts
- To process and confirm financial transactions
- To verify that you are 21 years of age or older
- To prevent fraud and ensure security
- To operate the responsible gaming programme
- To provide customer support (via live chat and email)
- To improve the quality of our services and develop new features
- To fulfil legal obligations
- To send promotional offers and updates with your consent
We will never use your information beyond these specific purposes. If in the future there is a need to use your information for a new purpose, we will notify you in advance and obtain your consent where required.
Information Storage and Security
zetbuz employs industry-standard technical and administrative measures to protect your personal information. Our security framework is described below:
3.1 Encryption and Cybersecurity
- All data transfers are secured through SSL (Secure Sockets Layer) encryption
- Passwords and sensitive information are stored in encrypted form — never in plain text
- Regular security audits and vulnerability assessments are conducted
- Firewalls and access controls are used to prevent unauthorised access
3.2 Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a defined period for legal obligations, fraud prevention, or dispute resolution. Once that period ends, the information is securely deleted or anonymised.
Information Sharing and Third Parties
zetbuz never sells your personal information and does not share it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure management. These partners may only use the information for the specific purpose of providing their services and are bound by strict confidentiality agreements.
4.2 Disclosure for Legal Reasons
If required by legal obligation, court order, or direction from a regulatory authority, we will be obliged to disclose relevant information. In such cases, we will make every effort to notify you in advance where no legal restrictions prevent us from doing so.
4.3 Business Transfer
In the event of a business sale, merger, or restructuring, your information may be transferred to the new owner. Should this occur, we will give you advance notice.
Cookies and Tracking Technologies
We use cookies and similar technologies on our website. Cookies are small data files stored in your browser that help improve the functionality of our site and personalise your experience.
5.1 Types of Cookies
- Essential Cookies: Essential for the core functionality of the site, such as maintaining login sessions.
- Performance Cookies: Analyse how the site is being used to help improve the service.
- Preference Cookies: Remember your language and other preferences.
5.2 Cookie Controls
You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may cause some features of the site to not function properly.
Your Rights
zetbuz respects your right to data protection. You have the following rights:
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances.
- Right to Restrict Processing: The right to request that the processing of your information be restricted in certain cases.
- Right to Portability: The right to receive a copy of your information in a structured format.
- Right to Object: The right to object to the use of your information for specific purposes.
- Right to Withdraw Consent: The right to withdraw consent to marketing communications at any time.
To exercise these rights, please contact our support team via live chat or email.
Protection of Minors
zetbuz is a platform for persons aged 21 and above only. We do not intentionally collect any personal information from minors. We carry out an age verification process at the time of registration.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.
Policy Changes
zetbuz reserves the right to update this privacy policy from time to time. If significant changes are made to the policy, we will notify you by one or more of the following methods:
- A notification will be sent to your registered email address
- A prominent notice will be displayed on the website
- The "Last Updated" date at the top of this page will be changed
Continuing to use our platform after any changes will be considered as your acceptance of the updated policy. We recommend checking this page regularly.
Responsible Gaming and Privacy
As part of our responsible gaming commitment, we may monitor your gaming patterns. If a user's behaviour shows signs of excessive gaming, our support team may reach out to you.
This monitoring is conducted entirely for your wellbeing and this information is never used for third-party marketing purposes. For more details, please visit our Responsible Gaming page.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us through the following:
Live Chat: Support available in Bengali 24/7
Email: [email protected]
We generally respond to privacy-related requests within 24 hours. Complex matters may take a little longer.
Want to know more?
Browse our other policies and information pages.